Reporting Results:
We understand the high level of anxiety
associated with paternity testing and in order to expedite the
results we have several options available for you to receive
your results as soon as the test is complete.
You can receive the results via:
We can safely give your results
over the telephone if you properly identify yourself by
answering case-sensitive questions and giving us your password.
(For confidentiality purposes, we will not acknowledge that your
case exists until you answer these questions). We can be reached
by telephone toll free at
866-344-8378. Our client service
telephone hours are from 6:00 a.m. to 6:00 p.m. (West Coast) 7 days a week
or via e-mail.
We understand that making purchase online
involves a great deal of trust on your part. We take this trust
very seriously, and make it our highest priority to ensure the
security and confidentiality of the information you provide.
Paternity Experts uses the industry-standard SSL (secure socket
layer) technology to protect your financial transaction. This
protects both your credit card and other information from
eavesdroppers. Once we receive your information, we store it
behind a firewall and encrypt your sensitive credit card
information. We do not trade or sell your personal information
to anyone. For more details, please see our privacy policy.
Paternity Experts Refund
Policy:
Cancellation on
same day as order:
Refund = Cost of Product/Service LESS shipping or postage
charges incurred.
Cancellation
within one month of order date:
To get a refund, the kit must be returned
to our office. No refund will be issued until the kit is
returned.Refund = Cost of Product/Service LESS
shipping charges LESS $25 service fee
Cancellation after one month of order date:
Kit is NON-REFUNDABLE if client has not
contacted us about returning the kit within one month of
purchase
Cancellation of Legal
Testing:
Refund = Cost of Service
LESS $50 per person service fee
|